We wanted to continue our Employee Spotlight series by introducing the person that provides a warm reception on the phone and when people visit our Portland Headquarters. Meet Jenny Bailey, our Office Services Associate, and an employee at NWEA for almost a year.
I was very thankful that Jenny took the time to answer the questions below. Truly, there’s always something going on in our lobby and somehow she manages to keep things running smoothly, with a constant friendly and welcoming personality.
Describe a typical day.
I would say a typical day for me would consist of directing incoming calls, greeting guests and vendors, updating and maintaining various documents, monitoring safety concerns, and assisting with projects.
What do you enjoy most about your role?
Every day is a little different and that makes my work enjoyable. It is also great meeting and talking to a variety of people. I truly get the opportunity to be the “hub”. It has also been a good way for me to learn more about NWEA and how we are making a difference all over the world.
What words do you live by?
Northwest Evaluation, how may I direct your call?
These words may not be profound but they are the best way to communicate my desire to help whomever is on the other side of the numerous telephone calls I facilitate on a daily basis.
Who was your favorite – or most memorable – teacher and why?
Mrs. Dragoo, I would say is my most memorable and one of my favorites. She taught a college chemistry course my senior year of high school. She always had a way of keeping the class engaged with fun experiments and making us laugh. When I needed extra help, she worked with me until I fully understood the concept.
Tell me about a favorite book or movie from your childhood.
The first one that come to mind is State Fair (a 1940’s musical). This was the go to movie at my grandma’s house after school. I’m not sure why it was such a favorite, maybe all the singing and dancing.
What’s the most unusual or interesting experience you’ve had/place you’ve traveled?
Currently, the most interesting place I’ve traveled to is the Grand Canyon. I don’t really know how to describe it other than amazing. I’m ready to go back and see more.
What is something you feel is unique about you or your childhood? How did it shape you?
I spent a few summers working as a whitewater raft guide. The best summer job ever. It challenged me in so many ways and took me out of my comfort zone. It really taught me how to deal with difficult situations and make decisions quickly.
Hope you enjoyed reading about Jenny. She looks forward to welcoming you the next time you visit or call!
One last thing: Jenny has a great sense of humor!
Photo taken Halloween 2015