Partner Support
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Which aspect of MAP do you need help with?
Tech Coordinators
- Error Message: "Unable to open the version.txt"
- MAP TestTaker says my student is already logged in, but they are not.
- MAP TestTaker does not recognize an employee that was added in NTE Admin 2
Proctors
- Is it possible for students to see the same item more than once?
- Is it possible for MAP TestTaker to skip questions?
- Why is the continue button disabled at the final screen of the MAP for Primary Grades test?
- What should I do if there are two instances of the same student in MAP TestTaker?
- How to identify a problematic test item
How-to Documents
- Download individual student data using NTE Admin 2
- Download Tests Individually with NTE Admin 2
- Change Test Package Assignments for Downloading Using NTE Admin 2
- Reset Test Results for Uploading Using NTE Admin 2
- How to configure or modify the shared file location for a school in NTE Admin 2
- How to Install or Upgrade NTE Admin 2
Best Practices
- Network Ports and Internet Domains Utilized by NTE Admin 2
- Recommended local user permissions for installing or upgrading NTE Admin 2
- Recommended network permissions for your Network Test Environment (NTE) folder
Errors
- Errors Uploading, Downloading, or Managing Folder Locations while using the NTE Admin 2
- Errors Logging In to NTE Admin 2
- Errors Installing NTE Admin 2
MAP Coordinators
- Why does the District Summary by Grade reports appear to group by test name for math, but not for reading?
- Error Message: "Unable to open or access control file"
- Data Repair Requests
School Administrators
- Why is the summary data missing from my class reports?
- Why do particular scores appear "grayed out"?
- Error Message: "Unable to open or access control file"
- Data Repair Requests
Teachers
- Where are my Primary Grades Survey with Goals test results? They used to be on the Primary scales.
- Why do particular scores appear "grayed out"?
- What happens when a student takes the same test twice in one term?