Errors Uploading, Downloading, or Managing Folder Locations while using the NTE Admin 2

If you encounter problems uploading, downloading, or managing folder locations while using Network Test Environment (NTE) Admin 2, consider the following troubleshooting steps:

1. Verify that you have an active, available Internet connection.
2. Verify the folder path you are specifying for use exists, is not actively in use by TestTaker or another copy of NTE Admin 2, and that you have both Read and Write access to that folder. You can verify the folder path and your access to it by browsing to your testing directory in Windows Explorer, and attempting to create a new temporary folder. Locating the folder in Windows Explorer confirms its existence, and successfully creating a temporary folder verifies that you have adequate network access. For questions about access to files and folders on your network, speak to your local System Administrator.
3. If you determine that you having access issues with one or more files within your testing folders, reset the folder permissions on the server by un-sharing and then re-sharing the folder. Please note that in order to work with the folder, your network account will require both Read and Write access permissions. If your server is a Windows server, it's recommended that these permissions be granted both as security permissions and sharing permissions.
4. If you are downloading new data for a testing term, make sure that no data exists in the same directory from a previous testing term. It is strongly recommended that you archive each term's testing data and begin the season with a fresh, empty folder before downloading new content. Archiving testing folder is not recommended in the middle of a testing season for the sake of both completed and paused tests.
5. Upload test results if you are prompted to do so by the software.
6. Verify that your local Windows account and local network are able to communicate with the NWEA.org domain, and that no third-party application (such as a firewall or anti-virus software) is blocking Internet traffic between your testing folder and the NWEA servers.

If at any point you require additional assistance, please contact NWEA Technical Support at 877-469-3287 or techsupport@nwea.org.

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