MAP TestTaker says my student is already logged in, but they are not.

This issue is caused by the server erroneously maintaining a reserved connection for a student workstation. It can occur after sudden or sporadic loss of network connectivity during testing.

To resolve this issue:

1. At a time when no students are testing, locate your NTE folder on your network.
2. Unshare the folder from your network.
3. Reshare the folder, making sure that you assign the same network permissions originally set on the folder.
4. Log in once more and allow the student to resume testing.

Alternatively, if you need to resolve this issue while other students are testing, contact Technical Support at 877-469-3287.