Can I expedite the processing of my Class Roster File?
NWEA makes every effort to process your Class Roster File (CRF) and Special Programs File (SPF) as quickly as possible; however, due to the high volume of CRFs and SPFs we receive during certain times of the year, we cannot guarantee that your files will be processed in less than two weeks (14 days) from the date received.
NWEA is unable to prioritize or expedite the processing of CRFs and SPFs. In order to provide the same level of support to all our member districts, CRFs and SPFs are processed in the order in which they are received. There are steps you can take, though, to ensure your district’s files can be processed as efficiently as possible:
- Verify that your CRF and SPF files adhere to the specifications outlined in the CRF and SPF templates. The CRF must have 25 columns (A-Y), and the SPF must have 6 columns (A-F). Check that data is provided for all required fields.
- Ensure all CRF data is on one tab of one Excel or text file. If your district has multiple CRF data files, the data should be combined into one file, if possible, to ensure your district’s data is processed according to your intentions. Be aware that a file received for a school will replace any previous CRF and SPF submissions received that term for that school. If your district is in the habit of submitting multiple CRFs in short succession, we recommend that the files be held and batched together so that one set of files does not accidentally replace another.
- When you submit your CRF and SPF on the Upload Roster page of the Reports Site, include contact information for the person who will be available to answer questions about the roster files as they are being processed by NWEA. Also, be sure to respond promptly to calls and emails from the Technical Support team regarding questions about your district’s CRF and SPF.